Chemical Company of Malaysia Berhad Sustainability Report 2018

Engaging Key Stakeholders [102-40, 102-42, 102-43, 102-44] We value our diverse stakeholders and it is our aim to communicate with our stakeholders including our customers, our employees, our shareholders, and society at large, as transparently as possible on our strategic direction, motivation, goals, development and business progress. Our growth platforms address key social trends and have a strong alignment with ten (10) of the 17 UN SDGs which set out the global sustainability strategy. In this way, we are confident that the growth and success of CCM benefits its internal and external stakeholders. Through stakeholder dialogue, we seek to identify opportunities to improve stakeholder management and relationships, co-create projects for our mutual benefit, and ensure our targets can be accomplished in the most effective way. This open dialogue moulds how we execute our strategy, risk management, sustainability matters and business objectives whilst balancing the needs and values of our key stakeholders. We have identified nine (9) key stakeholder groups that have an effect on or are affected by our activities through our stakeholder identification process. We regularly engage with our stakeholders and create conversations centred on topics that are relevant to our operations and which impact on society as a whole. EMPLOYEES One of our key stakeholders is our employees, acting as the backbone of our business operations and management. Our aim is to attract and retain motivated and talented employees, and be a provider of a safe, diverse and healthy workplace for all. The engagements and initiatives we have set in place for our employees can be found under the sections titled ‘Training and Development’, ‘Anti-Corruption Practices’, ‘Diversity and Inclusiveness’, ‘Occupational Health and Safety’ and ‘Employment’. CUSTOMERS We are in constant contact with our customers primarily through customer satisfaction surveys as outlined in the ‘Product Quality’ section. We prioritise the safety of our customers by protecting their information and delivering products of the highest quality. Our activities in these areas are discussed in the ‘Customer Health and Safety’ and ‘Customer Data Protection’ sections. GOVERNMENTAND REGULATORY BODIES We acknowledge the significance of having good relations with the government and regulatory bodies, as such we regularly address issues that are within their areas of interests. These issues, which are discussed in the ‘Our Sustainable Environment’ section; cover the Group’s energy, waste and water management, among others. Other areas of interest such as business ethics and good marketplace conduct are discussed in the ‘Anti-Corruption Practice’ and ‘Upholding Good Corporate Governance’ sections. MEDIA Media relations forms an integral part of our business to ensure our external communication is consistent with our sustainability vision, strategy and themes and how we embed these in our operations. We engage with the media through various channels amongst others include press releases, press conferences and development interviews. Key areas where we address their areas of interests are discussed in our ‘Annual Economic Performance’, ‘Innovative Development’ and ‘Community Engagement’ sections. 18 SUSTAINABILITY REPORT 2018