Chemical Company of Malaysia Berhad Sustainability Report 2018

Engaging Key Stakeholders Our Stakeholders Stakeholders’ Focus and Areas of Interest HowWe Address Their Concerns Frequency of Engagement CUSTOMERS • Safe products and services • Quality management • Product quality and safety • Consumer health and well-being • Product environmental and social impact • Transparency and reporting • Traceability • Human rights Standards and certifications Throughout the year Customer feedback (complaints) As and when required Customer survey Biennial for Chemicals Division and Yearly for Polymers Division Product handling training for customers 39 sessions for Chemicals Division and throughout the year for Polymers Division Customer installation assessment Per new customer MEDIA • Impact of the operations on the community • Product innovation Interviews  As and when required Press releases  As and when required SHAREHOLDERS AND INVESTORS • Business strategy • Financial performance • Governance and integrity • Global business strategy Investor roadshows & Interviews As and when required AGM Yearly Analysts’ briefings Yearly EGM As and when required SUPPLIERS • Fair procurement • Transparency • Price stability • Product reliability Vendor development programme Throughout the year Vendor quality audit Yearly Vendor performance audit Each transaction of production materials Vendor integrity pact briefing Yearly Procurement system Throughout Six-month training provided by the Ministry of International Trade and Industry • Monthly report on the procurement amount spent on vendors in the programme • Yearly feedback on the programme 21 CHEMICAL COMPANY OF MALAYSIA BERHAD