Chemical Company of Malaysia Berhad Sustainability Report 2019

| ENGAGING KEY STAKEHOLDERS | The CCMGroup values its diverse stakeholders and takes their needs into account. It is our aim to communicate with our stakeholders including our customers, our employees, our shareholders, and society at large, as transparently as possible on our strategic direction, motivation, goals, development and business progress. Our growth platforms address key social trends and have a strong alignment with eight (8) of the 17 UN SDGs that set out the global sustainability strategy. Via effective stakeholder dialogue, we seek to pinpoint opportunities to improve stakeholder management and relationships, co-create projects for our mutual benefit, and ensure our targets can be achieved in the most effective manner. This open dialogue frames how we execute our strategy, undertake risk management as well as pursue sustainability matters and business objectives whilst balancing the needs and values of our key stakeholders. We have identified nine (9) key stakeholder groups that have an effect on or are affected by our activities through our stakeholder identification process. Over the course of each year, we regularly engage with these stakeholders and create conversations centred on topics that are applicable to our operations and which impact society as a whole. The information and feedback that we receive during these engagement sessions are tapped to ensure we have a greater impact on those areas that are most material or important to our key stakeholders. By involving internal and external stakeholders in the Group’s growth and success, we ensure all parties benefit from these efforts. EMPLOYEES One of our stakeholder groups is our employees, acting as the backbone of our business operations and management. Our aim is to attract and retain motivated and talented employees, and to accord them a safe, diverse and healthy workplace. The engagements and initiatives we have set in place for our employees can be found under the sections titled ‘Training and Development’, ‘Anti-Corruption Practices’, ‘Diversity and Inclusiveness’, ‘Occupational Health and Safety’ and ‘Employment’. GOVERNMENT AND REGULATORY BODIES We acknowledge the significance of fostering good relationships with the government and regulatory bodies and regularly address issues that are within their areas of interests. These issues, which are discussed in the ‘Our Sustainable Environment’ section, encompass energy, waste and water management issues, among others. Issues such as business ethics and good marketplace conduct are discussed in the ‘Anti-Corruption Practice’ and ‘Upholding Good Corporate Governance’ sections. CUSTOMERS We maintain contact with our customers mostly through biennial customer satisfaction surveys as outlined in the ‘Product Quality’ section. We protect the interests of our customers by safeguarding their confidential information and delivering products of the highest quality. Our activities in these areas are discussed in the ‘Customer Health and Safety’ and ‘Data Protection’ sections. [102-40, 102-43, 102-44, 102-42] 21 SUSTAINABILITY REPORT 2019