Chemical Company of Malaysia Berhad Sustainability Report 2019

Our Stakeholders Stakeholders’ Focus and Areas of Interest How We Address Their Concerns Frequency of Engagement CUSTOMERS • Safe products and services • Quality management • Product quality and safety • Consumer health and well-being • Product environmental and social impact • Transparency and reporting • Traceability • Human rights Standards and certifications Throughout the year Customer feedback (complaints) As and when required Customer survey Biennial for Chemicals Division and Yearly for Polymers Division Product handling training for customers 25 sessions for Chemicals Division Throughout the year for Polymers Division Customer installation assessment Per new customer MEDIA - Economic Performance • Impact of the operations on the community • Product innovation Interviews As and when required Press releases As and when required AGM Yearly EGM As and when required SHAREHOLDERS AND INVESTORS • Business strategy • Financial performance • Governance and integrity • Global business strategy Investor roadshows & Interviews As and when required Annual General Meeting (AGM) Yearly Extraordinary General Meeting (EGM) As and when required Analyst briefing Yearly SUPPLIERS • Sustainable procurement • Fair procurement • Transparency • Price stability • Product reliability Vendor development programme Throughout the year Vendor quality audit Yearly Vendor performance audit Each transaction of production materials Procurement system Throughout the year | Engaging Key Stakeholders | 24 CHEMICAL COMPANY OF MALAYSIA BERHAD