Chemical Company of Malaysia Berhad Sustainability Report 2019

In 2019 we continued to work closely with the following unions representing our employees: Collective Bargaining Total no. of employees HQ NIL Chemicals - National Union of Commercial Workers (SAO Office) 15 - Chemical Workers Union of Malaya (PGW Office, PGW Plant & SAO Plant) 37 Polymers NIL CUSTOMER HEALTH AND SAFETY [416-1, 417-1] The Group undertakes rigorous assessments of the health and safety impact of its products and services to ensure customer health and safety are safeguarded. Our product development is based on non-volatile or non-toxic water-based systems. New raw material evaluation will only incorporate materials that are constantly regulated by the Regulation for Registration, Evaluation, Authorisation and Restriction of Chemicals (REACH); Restriction of Hazardous Substances Directive (RoHS) or Proposition 65; and Food and Drug Administration (FDA) criteria. All our product classes are evaluated based on FDA tests to assess the impact of our products on end users. As part of our efforts to ensure the transmission of transparent information to our customers and the general public, we disclose product information including material sources of product, product content and safe use manual of products in our Safety Data Sheet (SDS) and monthly technical bulletin. We also provide a communication platform for our customers and the general public to report health and safety concerns about our products. At our Chemicals Division, 100% of our products are assessed for their health and safety impact under the Chemical Health Risk Assessment (CHRA), 57% under the RoHS, and 14% under the Global Product Strategy. Some 28.6% of our products are assessed for compliance with the Control of Industrial Major Hazard (CIMAH). CCM Chemicals has to date implemented a host of communication channels including a customer complaints system. Its toll-free number is displayed on road tankers, cargo lorries, hazardous chemical (HAZCHEM) signs and product labels as well as its Safety Data Sheet and the Company website. Its office contact number is made available on the Safety Data Sheet, lorry HAZCHEM signs and product labels as well as during the Community Awareness Programme held for the community and neighbouring facilities. 49 SUSTAINABILITY REPORT 2019