Chemical Company of Malaysia Berhad Sustainability Report 2019

To date, mitigation plans are in place to address individual issues through strengthening process control, improving delivery, increasing the accuracy of measurement, improving product formulation and developing system controls. We have also tightened process control activities by developing product manufacturing work instructions, packaging material cleaning procedures, and a product stability library, as well as by improving the conditions for financial goods storage. PRODUCT QUALITY [416-1, 416-2] ISO 9001:2015 Quality Management System CCM Polymers Sdn Bhd ISO 9001:2015 Quality Management System CCM Chemicals Sdn Bhd Kosher Certificate CCM Chemicals Sdn Bhd (Pasir Gudang Works) Halal Certificate JAKIM CCM Chemicals Sdn Bhd (Pasir Gudang Works) OHSAS 18001:2007 Occupational Health and Safety Management System CCM Chemicals Sdn Bhd (Pasir Gudang Works) ISO 14001:2015 Environmental Management System CCM Chemicals Sdn Bhd (Pasir Gudang Works) ISO 9001:2015 Quality Management System CCM Chemicals Sdn Bhd (Pasir Gudang Works) Halal Certificate* CCM Chemicals Sdn Bhd Addressing Product Quality at CCM Chemicals As part of its commitment to delivering the highest level of services to all its customers, CCM Chemicals has taken steps to provide customer assessment and training. For each new customer, the Division ensures that the product installation process is assessed before the first product delivery is completed. The details of this process are outlined below. Customer Installation Assessment • This is a requirement established by CCM Chemicals prior to first product delivery to a new customer. • The customer’s installation will be assessed to ensure it meets CCM Chemicals’ requirements before the products are delivered. • The assessment covers safety, health and environment (SHE) elements to ensure a safe environment during the unloading process, storage of the product, handling and response during emergencies. • Any gaps during the assessment will be communicated to the customer and any remedial actions are undertaken prior to product delivery. Product Handling Training • This involves comprehensive training to customers, agents, dealers, contractors and staff on the safe handling of products. • There are two types of product handling training, namely comprehensive training for liquid chlorine and an introduction to other products. i. Comprehensive liquid chlorine training o This is a three-day programme which includes theory and practical training in handling chlorine leaks from the container. ii. Introduction to other products training o This training is tailored to customers’ specific needs. The training can be conducted at customer premises consisting of two-hour classroom training only or includes a practical mock exercise on emergency handling. 51 SUSTAINABILITY REPORT 2019