Chemical Company of Malaysia Berhad Sustainability Report 2018

Our Commitment To Sustainable Social Practices To promote the widespread of sustainable values throughout our internal Group and external community addressed through engagement sessions, assessments, surveys, trainings and policies CCM aims to achieve sustained growth through creating value for its diverse stakeholders. In order to continue steady growth over the long-term, initiatives pertaining to human resources, responsible care, and governance are essential and indispensable. At CCM, policies and targets are shared across the entire Group in an effort to establish and maintain safe and stable operations at our headquarters and also at our Polymers and Chemicals Divisions. These policies and targets also serve to ensure that health, safety and environmental care are maintained throughout the entirety of our products’ lifecycle, and that the quality of products and services that we deliver is maintained and improved upon. In 2018, we introduced various initiatives that supported our value creation efforts. CUSTOMER HEALTH AND SAFETY [ 416-1, 417-1] Here at CCM, we carry out rigorous assessments of the health and safety impact of our products and services to ensure customer health and safety are safeguarded. Our product development is based on non-volatile or non-toxic water-based systems. New raw material evaluation will only incorporate materials that are constantly regulated by the Regulation for Registration, Evaluation, Authorisation and Restriction of Chemicals (REACH); Restriction of Hazardous Substances Directive (RoHS) or Proposition 65; and Food and Drug Administration (FDA) criteria. Our product classes are evaluated based on FDA tests to assess the impact of our products on end users. In promoting information transparency to our customers and the general public, we disclose product information including material sources of product, product content and safe use manual of products in our Safety Data Sheet (SDS) and monthly technical bulletin. We also provide a communication channel for our customers and the general public to report health and safety concerns about the products. At our Chemicals Division, 100% of our products are assessed for their health and safety impact under the Chemical Health Risk Assessment (CHRA), 57% under the RoHS, and 14% under the Global Product Strategy. Additionally, 28.6% of our products are assessed for compliance with the Control of Industrial Major Hazard (CIMAH). CCM Chemicals provides a host of communication channels for its customers including having a customer complaints system and accepting feedback during Community Awareness Programme held for the community and neighbouring facilities. Its toll-free number is displayed on road tankers, cargo lorries, hazardous chemical (HAZCHEM) signs and product labels as well as its Safety Data Sheet. Its office contact number is also made available on the Safety Data Sheet, HAZCHEM signs and product labels. In 2018, eight complaints were received in relation to product exposure to the environment or people. CCM Chemicals representatives and Chemical Emergency Service Team responded promptly to these complaints and immediately took the necessary mitigation actions to prevent these events from reoccurring. 36 SUSTAINABILITY REPORT 2018