Chemical Company of Malaysia Berhad Sustainability Report 2018

Our Commitment To Sustainable Social Practices To date, the Polymers Division has received five complaints whereby four of them are cases related to leaking and the fifth is a case pertaining to loading. The Division has addressed all five complaints and is currently implementing mitigation measures for three of those cases. These are among the mitigation measures being implemented: i. Improve how products are secured by utilising a new tying method; ii. Improve product packaging by utilising plastics packaging of a higher quality; and iii. Improve the quality of plastics pallet that are used. CUSTOMER DATA PROTECTION [418-1] In compliance with the Personal Data Protection Act 2010, CCM and its group of companies adopted the Personal Data Protection Act (PDPA) Compliance Policy back in 2014. The policy sets out the commitment by CCM and its group of companies to ensure compliance with the requirements of the Personal Data Protection Act 2010 as well as an acknowledgement of the importance of personal data to the Group’s business and the importance of respecting the privacy rights of individuals. For any confidential information including personal or Company data, all agreements are to contain a confidentiality clause which imposes a duty of care on the party receiving such information to ensure the data is kept with the highest confidentiality and is not disclosed to any other parties. CCM, from time to time, organises awareness programmes on the requirements of the PDPA and the need for confidentiality in all dealings. This is done via in-house training and continuous one-to-one engagement sessions with business units, as and when required. We have also prepared standard templates for PDPA clauses to be adopted in all agreements, forms and notices as required under the PDPA. These templates serve as a guide for CCM and its group of companies to ensure compliance with the PDPA at all times. The contents of these templates are subject to adjustments or modifications to suit the requirements of different commercial transactions involving different entities. OUR PRODUCT QUALITY [102-2, 102-44] * Certificate is valid till 15 Dec 2018 and was not renewed due to ceased operation in Dec 2018. The plant has been relocated to a new site and pending new application. Chemicals Division As part of the ISO 9001:2015 management system commitment, CCM Chemicals ensures that its customer complaint channels are readily available and made known to its customers. To date, 67 customer complaints have been received for the Chemicals Division’s manufactured and traded products. All 67 complaints have been investigated to identify their root causes and consequently, corrective actions have been taken. ISO 9001:2015 Quality Management System CCM Polymers Sdn Bhd Halal Certificate* CCM Chemicals Sdn Bhd ISO 9001:2015 Quality Management System CCM Chemicals Sdn Bhd Kosher Certificate CCM Chemicals Sdn Bhd (Pasir Gudang Works) Halal Certificate JAKIM CCM Chemicals Sdn Bhd (Pasir Gudang Works) OHSAS 18001:2007 Occupational Health and Safety Management System CCM Chemicals Sdn Bhd (Pasir Gudang Works) ISO 14001:2015 Environmental Management System CCM Chemicals Sdn Bhd (Pasir Gudang Works) ISO 9001:2015 Quality Management System CCM Chemicals Sdn Bhd (Pasir Gudang Works) CHEMICALS DIVISION POLYMERS DIVISION 37 CHEMICAL COMPANY OF MALAYSIA BERHAD